Workflows — Claims

Claims FNOL

First notice of loss intake for commercial lines. Digital or phone intake, coverage verification against bound policy, adjuster assignment — without leaving the policy-admin system.

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Claims adjuster processing first notice of loss on digital claims management interface

Claims intake that knows the policy.

Because FNOL runs in the same platform as the policy ledger, coverage verification is automatic. The adjuster sees the bound policy, coverage limits, deductible, and exclusions as part of the FNOL intake — not in a separate system lookup.

Intake Channels

Digital FNOL portal for policyholders. Phone intake recording for adjusters. Structured intake form captures loss type, date of loss, location, and reported damages.

Coverage Verification

At FNOL entry, the system verifies coverage in-force, checks policy status, confirms applicable coverage parts and limits, and flags any coverage questions for adjuster review.

Adjuster Assignment

Claims are assigned to adjusters based on LOB, geography, or capacity rules. Assignment notifications with full claim and policy context delivered automatically.